Shipping & delivery

All items offered on Fans-Locker are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Orders are processed when the payment is accepted.

Processing & Shipping Policy

To estimate when you can expect your order, please refer to the time frame applied in Regular seasons below:

PRODUCT PROCESSING TIME DOMESTIC DELIVERY INTERNATIONAL DELIVERY
2D Apparel 2 – 4 business days 5 – 7 business days 5 – 10 business days
3D Apparel 2 – 5 business days 7 – 14 business days 1 – 4 weeks
Mug 1 – 3 business days 5 – 6 business days 5 – 10 business days
Fleece Blanket 1 – 3 business days 5 – 7 business days 5 – 10 business days
Canvas 4 – 5 business days 5 – 7 business days 5 – 10 business days
Poster 1 – 3 business days 5 – 7 business days 5 – 10 business days
Ceramic Ornament 3 business days 4 – 7 business days 1 – 4 weeks
Acrylic, MDF Ornament 3 business days 8 – 11 business days 3 – 4 weeks
Please note:
  • Holiday and peak seasons: Due to certain US and International Holidays, especially in peak seasons, it may take additional 7 business days for both domestic and international delivery.
  • For personalized products, your information needs to be detailed, following the given instruction to ensure your order is processed in a timely manner. Also, it is required to upload high quality and PNG, JPG format images for the best outcome.
  • We process orders on business days, which are Monday – Friday, Eastern Standard Times, excluding weekends or holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
  • At the moment, we cannot deliver to US Military bases. We apologize in advance for this inconvenience.
  • Express shipping service is not available on our store yet, but we will update here if there’s more news.
  • Domestic Delivery is up to our fulfillment center.
  • Shipping time may experience delays due to Covid-19 and weather hazards, in this case, we will notify you of the most updated order status.

Do you provide tracking information?

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 business days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

For International Orders

Import duties and taxes for shipments may be due upon arrival in the destination country by the receiver. Shipments can be held up in customs to check that the contents of the package and the value of the goods were declared accurately.

In general, customers are responsible for paying the additional costs such as duties, taxes, and customs clearance fees.

It depends on the destination country that the receiver would receive an announcement via letter, email, call from Customs or courier services. The payment value depends on the total value of the package and varies by country.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.