Before you place your order

How much does shipping cost?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. All prices are in USD.

How long will it take to ship my order?

Shipping time varies by location. These are our estimates:

Location *Estimated Shipping Time
United States 2-4 Weeks
Canada, Europe 3-5 Weeks
Australia, New Zealand 3-5 Weeks
Mexico, Central America, South America 3-5 Weeks

*This doesn’t include 2-5 business days processing time.
*All Paypal pending need 10 business days for verify and process.

What are the sizing specs of my order?

You can access our sizing guide, which includes all of the sizing information for different brands and products here: [ Link Size Chart ]

I’m having issues placing an order.

We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://fans-locker.com/contact-us and we will work on resolving the issue as quickly as possible.

Order status questions

What is the status of my order?

You can keep track of your order at any time by visiting https://fans-locker.com/track-order.

I need help with a late order.

Orders from our store typically ship within 2 to 4 weeks. For international orders, transit will take 3 to 5 weeks. If your order has not arrived after the estimated delivery time, please contact customer service at https://fans-locker.com/contact-us. You can keep track of your order at any time by visiting https://fans-locker.com/track-order.

My tracking number isn’t working.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Once shipping carrier has possession of the package, you’ll see updates and a scheduled delivery date. If the tracking number is still not working within a few days, please contact the shipping carrier.

My package is in transit to me, but I haven’t gotten any updates on it for a few days.

A package traveling across the country will be in a trailer bound for the destination, and a new scan won’t be available until the trailer has been received at the destination. For example, a package traveling from California to Florida may not be scanned for five days while moving across the country. However, if the scheduled delivery date has passed and there have been no scans for several days, we recommend that you contact the local post office to inquire for more information about your order.

My package show as “delivered”, but I cannot find it.

To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, please contact the local post office to inquire for more information about your order.

Modifying or changing an order

I’d like to modify or cancel my order.

Because our orders are custom produced, we offer address changes or order cancellations for a short period of time after your order is placed. Your order is still eligible to be changed or cancelled within 2 hours of placing the order. After that time, the order is locked for processing and can not be modified or cancelled.

I’d like to return or replace my order

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. Please review our Returns & Exchanges https://fans-locker.com/refunds-returns-policy policy for details on how to setup a return.